Privacy Policy

Welcome to LakiWin, operated by RAC PHIL CORP. and its affiliates (collectively referred to as “LakiWin,” “we,” “us,” or “our”).

Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and mobile app (together, the “Platform”). We’ve made it simple and transparent so you can easily understand how we handle your data and your rights as a user.

1. Introduction

We take your privacy seriously and follow all applicable Privacy Laws in the Philippines and internationally. By using LakiWin, you trust us with your personal data—and we promise to treat that trust with care.

This Privacy Policy explains:

  • What personal data we collect
  • How we use and share it
  • Your rights and how you can control your information

By registering, using our services, or visiting our Platform, you agree to this Privacy Policy. If you don’t agree, please do not use LakiWin or share your personal information.

If we make changes to this Policy, we’ll post them here. Continued use of our Platform means you accept the updated version.

2. What Is Personal Data?

“Personal Data” means any information that can identify you—such as your name, contact number, address, or ID details. It can also include information linked to your device or activity on our Platform.

3. When We Collect Personal Data

We collect personal information when you:

  • Create or use your LakiWin account
  • Play games or make deposits/withdrawals
  • Contact us via chat, email, or phone
  • Link your social media accounts
  • Give feedback, participate in surveys, or join promotions
  • Interact with our app or website (for example, through cookies or analytics tools)

We may also collect data automatically from your device, such as your IP address or location, to improve your experience and keep our services secure.

4. What Information We Collect

Here’s what we may gather from you:

  • Basic details: Name, gender, date of birth, contact info
  • Account info: Username, email, and password
  • Payment details: Bank or payment information (securely processed)
  • Verification info: Government-issued IDs for identity checks
  • Usage data: Your interactions, preferences, transactions, and game history
  • Device info: IP address, operating system, device model
  • Location data: When you allow access on your device
  • Marketing preferences: Your choices for receiving offers or updates

We only collect what’s necessary to provide our services and keep your account safe.

5. Cookies and Tracking

To make your experience smoother, we use cookies—small text files that help us remember your preferences and track activity.

Cookies help us:

  • Keep you logged in
  • Customize your experience
  • Improve our site and services
  • Show you relevant promotions

You can turn cookies off in your browser settings, but some features of the site might not work properly if you do.

6. How We Use Your Information

We use your data to:

  • Create and manage your account
  • Process transactions safely and efficiently
  • Verify your identity and prevent fraud
  • Communicate with you (via email, SMS, or app notifications)
  • Improve our games, services, and customer support
  • Send you updates, special offers, and news (you can unsubscribe anytime)
  • Comply with laws and regulatory requirements
  • Ensure the safety and integrity of our platform

We only use your data for these purposes—or for any other purpose we clearly explain and get your consent for.

7. How We Keep Your Data Safe

Your security is our top priority. We protect your data using advanced encryption, firewalls, and access controls.

Only authorized team members can access your personal data, and only when necessary to perform their duties.

While we work hard to protect your information, no system is 100% secure. If a data breach occurs, we’ll act quickly to notify you and relevant authorities as required by law.

8. How Long We Keep Your Data

We keep your information only for as long as needed to:

  • Fulfill the purpose for which it was collected
  • Meet legal, regulatory, or business requirements

After that, your data will be securely deleted or anonymized.

9. Sharing Your Information

We may share your data with:

  • Our affiliates and subsidiaries (to improve and deliver services)
  • Trusted third-party partners, such as:
    • Payment processors
    • Marketing providers
    • Customer support platforms
    • IT and hosting companies
  • Government or law enforcement agencies, when required by law

These partners are required to follow strict data protection standards and use your information only for agreed purposes.

If LakiWin is ever involved in a merger or acquisition, your data may be transferred as part of that process—but always under the same privacy protections.

10. Your Rights and Choices

You have full control over your personal data. You can:

  • Access your data
  • Correct inaccurate information
  • Withdraw consent to data processing
  • Request deletion of your personal information

To make a request, just email us at lakiwin@racphil.com.
Please note that withdrawing consent may affect your ability to use certain LakiWin features.

11. Age Restrictions

LakiWin is strictly for users aged 21 and above. We do not knowingly collect data from minors.
If we find an account registered by someone under 21, it will be closed, and their information deleted immediately.

12. Third-Party Links and Services

Sometimes, we may link to third-party websites or apps (like Google Analytics or game providers).

Please note:

  • These third parties have their own privacy policies.
  • We are not responsible for how they handle your data.
  • Always review their privacy policies before providing information.

We use tools like Google Analytics to understand how users interact with our platform and improve our services.

13. Contacting Our Data Protection Officer (DPO)

We’ve appointed a Data Protection Officer to help protect your privacy and handle concerns about your data.

Name: Jhun Daniele Amoroso
Email: lakiwin@racphil.com
Phone: 0917-125-3571

Our DPO is available to help with access requests, corrections, data deletion, or any privacy-related questions.

14. Have Questions or Concerns?

We’re here to help!
If you have any questions about how we handle your personal data, you can reach out to us anytime at lakiwin@racphil.com.

We value your trust—and we’ll continue working to make your experience at LakiWin Casino fun, fair, and safe.